Responsible Gaming Policy

General Principles

The Operator is committed to ensuring a responsible gaming environment in strict compliance with the applicable laws and regulatory requirements of India, including the Information Technology Act, 2000, and relevant state-level statutes. This policy defines the fundamental principles and procedures adopted to prevent excessive or underage gaming and to promote safe and lawful participation.

Prevention of Underage Gaming

Access to gaming services provided by the Operator is restricted to individuals who have attained the legal age of majority as per the applicable laws in India, which is generally 18 years unless specified otherwise by relevant state regulations.
The Operator implements robust identity verification mechanisms, including but not limited to KYC (Know Your Customer) processes, to confirm the age and identity of all users prior to the activation of accounts and processing of withdrawals.
Accounts found to be used by minors will be suspended and subject to investigation in accordance with legal provisions.

Measures to Promote Responsible Gaming

The Operator provides tools to support responsible gaming practices, including but not limited to deposit limits, loss limits, wagering limits, and session time reminders.
Users may request temporary or permanent self-exclusion at any time. The Operator ensures that self-exclusion requests are processed promptly and in accordance with regulatory guidance.
Information and resources related to responsible gaming, including contact details for professional support organisations operating in India, are made available to all users.

Recognition and Management of Problematic Gaming Behaviour

The Operator monitors user activity for patterns indicative of problematic or compulsive gaming behaviour. In case of detected risks, the Operator reserves the right to implement protective measures, which may include account limitation, temporary suspension, or provision of responsible gaming information.
Users are strongly encouraged to monitor their own gaming habits and seek assistance if they experience difficulty in managing their participation.

Assistance and Support

Users who suspect they may be at risk of developing problematic gaming habits are encouraged to seek help from qualified professionals and support groups.
The following support resources are available in India:
National Institute of Mental Health and Neurosciences (NIMHANS), Bangalore: +91 80 2699 5200
Snehi India Helpline: +91 22 2772 6771
Further information regarding responsible gaming is available upon request via email: [email protected]

Data Protection and Confidentiality

All personal information collected for the enforcement of this Responsible Gaming Policy, including for the verification of age and requests for self-exclusion, shall be processed and maintained in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
The Operator takes all necessary steps to protect user data against unauthorized access, disclosure, or misuse.

Review and Amendments

The Operator reviews this Responsible Gaming Policy on a regular basis to ensure continuous compliance with applicable Indian laws and sectoral guidelines.

Amendments to this policy are published on this page, and users are advised to consult it periodically for updates.